Rates, terms and conditions

RATES
All bookings for packages or special offers, be they published on line or directly offered by the booking department of the hotel, are non-refundable unless otherwise stated in writing. The Victoria Palace applies yield management strategies to establish room rates applied to our services, therefore vary on the basis of availability time of booking, period booked, cancellation policy and other variables applied in yield management.

CANCELLATION POLICY ALL YEAR ROUND

  • Up to 21 days prior to date of arrival;
  • 30% penalty from 20 to 14 days prior to date of arrival;
  • 50% penalty from 13 to 07 days prior to date of arrival;
  • 75%% penalty from 06 to 02 days prior to date of arrival;
  • 100% penalty in the last 48hrs prior to arrival or no show.

Cancellation policy for groups (8 rooms more):

Upon booking we require payment of a 25% deposit and a credit card guarantee

For cancellation received up to 60 days prior to date of arrival there will be no charge

Cancellation between 59 and 31 days prior to date of arrival entail a charge of 30% of the complete booking rate

On the 30th day before date of arrival we will require payment of the entire amount or credit card preauthorization for the remaining sum

From that time of cancellation or no show will entail payment of the entire amount

Personalized cancellation policies can be negotiated by contacting our management directly subject to written approval by our management.

TIMES

  • Breakfast is between 07.30 and 10:00 am
  • Check in 15:00 hrs
  • Check out before 10:00 hrs
  • We reserve the right to apply additional costs up to the full room rate for 1 night should clients fail to free their room within the scheduled check out time.

CREDIT CARDS AND GARANTEES

Credit cards accepted:

Visa, Euro/Mastercard, Maestro, CartaSi

In order to confirm your booking we will require a credit card as guarantee.

We reserve the right to verify validity of your credit card before arrival by means of pre-authorization of the amount due.

In alternative to a credit card guarantee, pre- payment of 25% of the total cost of you stay will be required for confirmation of your booking.

A guarantee will be required for all bookings, regardless of the cancellation policy applied, in case of refund of any amount paid , we will detract banking costs from the amount refunded.

INTERNET

Wi-fi access to internet is available in all common areas and rooms in our property. This service is free of charge and we, therefore will not grant refunds of discounts in case of temporary unavailability of wi-fi.

FREE SERVICES

With reference to all our amenities free of charge, such as our outdoor swimming pool, gym..etc., we will not grant refunds or discounts should our guests choose not to use the amenities offered or if any of these services be prove temporarily unavailable.